Buying a Nexus device straight from Google can be a little intimidating to newcomers. It’s not as if you can visit a Google store or your carrier for help, after all. If an Android Police leak is accurate, however, you might not have to. The Android creator is reportedly working on a Google Support app that would offer live help somewhat akin to Amazon’s Mayday. If needed, you’d have the option sharing your screen with a service agent — they could walk you through changing a setting without having to guess what you’re looking at. It’s not certain what else is in store, but it’s safe to say that chat would be part of the experience.
Source: Android Police